Acceptance of terms
By downloading, accessing or using the QuiKio mobile app or website (together, the “Platform”), you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Platform.
The Platform is operated by QuiKio (“QuiKio”, “we”, “us”, “our”).
About our service
QuiKio is a technology platform that connects customers with independent restaurants (“Restaurant Partners”) and delivery partners. Restaurant Partners prepare the food. QuiKio takes and processes your order, collects payment and arranges delivery.
Restaurant Partners are responsible for the quality, quantity, hygiene, allergens and labelling of the food they prepare.
Eligibility & account
- You must be at least 18 years old, or use the Platform under the supervision of a parent or guardian.
- You must give a correct mobile number and delivery address and keep your login details private.
- You are responsible for all activity on your account. Tell us right away if you think your account has been misused.
Placing orders
- Each order can contain dishes from one restaurant only.
- Orders can be placed only during our service hours shown in the app, and only inside our delivery area. Delivery is made to your current location at the time of ordering.
- An order is confirmed only after successful payment (or COD confirmation) and acceptance by the Restaurant Partner.
- We or the Restaurant Partner may decline or cancel an order, for example if an item is unavailable, the address is outside our area, or we suspect misuse. If you have already paid, you will get a full refund.
Prices, fees & payment
- Menu prices are set by Restaurant Partners and may differ from prices at the restaurant.
- For restaurants further from you, a small distance charge may be included in the dish price shown in the app.
- Your bill may include a delivery fee (free above a minimum order value), a platform fee, GST and a Cash on Delivery fee. The full amount is shown before you pay.
- Online payments are processed by Razorpay. We do not store your card, UPI or bank details.
- Cash on Delivery is available only for eligible accounts and up to the maximum order value shown in the app.
- Coupons are subject to their own terms (minimum order, validity, usage limit) and cannot be exchanged for cash.
Delivery
- Delivery times shown in the app are estimates and can change due to traffic, weather or restaurant load.
- Please share the delivery OTP with the rider only when you receive your order.
- If you are not reachable at the address, the order may be marked delivered or cancelled without a refund.
Cancellations & refunds
Cancellations and refunds are covered in our Refund & Cancellation Policy, which is part of these terms.
Your responsibilities
You agree not to:
- place fake orders, misuse coupons or Cash on Delivery, or abuse refund requests;
- harass or threaten restaurant staff, riders or our team;
- copy, reverse-engineer, scrape or disrupt the Platform;
- use the Platform for anything illegal.
We may suspend or close accounts that break these rules.
Intellectual property
The QuiKio name, logo, app, website design and content belong to us or our licensors. Restaurant names, logos and menu images belong to the respective Restaurant Partners. You may not use them without permission.
Limitation of liability
We work hard to keep the Platform running smoothly, but it is provided “as is”. To the extent allowed by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses, or for delays caused by events outside our control.
Changes to these terms
We may update these terms from time to time. The “Last updated” date above shows the latest version. Continuing to use the Platform after changes means you accept them.
Governing law & contact
These terms are governed by the laws of India. Courts in Purba Medinipur, West Bengal will have jurisdiction over any dispute.
For any question or complaint, contact us at official.quikio@gmail.com.