Refund & Cancellation Policy | QuiKio

Cancelling your order

• You can ask to cancel before the restaurant starts preparing your food. Contact us quickly from Profile → Help & Support in the app, by phone or WhatsApp.
• Once the food is being prepared or is out for delivery, the order usually cannot be cancelled, because the food cannot be resold.
• Repeated cancellation of Cash on Delivery orders may lead to COD being turned off for your account.

If we cancel your order

We or the restaurant may cancel your order if an item is unavailable, the restaurant is closed, your address is outside our delivery area, or for safety or fraud reasons. If you paid online, you will get a full refund.

When you get a refund

• The order was cancelled by us or the restaurant.
• You cancelled before food preparation started.
• An item was missing, wrong, damaged or spilled — reported within 24 hours of delivery with your order number and a photo.
• You were charged but the order was not created (for example, payment succeeded but the app showed an error).
• You were charged twice for the same order.

Refunds are not given for change of mind after preparation has started, wrong address or phone number given by you, or not being available to receive the order.

How refunds are paid

• Online payments: refunded to your original payment method (UPI, card, net banking or wallet) through Razorpay.
• Timing: we start the refund within 1–2 working days after approval. Your bank usually credits it within 5–7 working days.
• Cash on Delivery: if an approved refund is due, we will refund to your UPI / bank account.
• For a partial issue (for example, one missing item), we refund the value of the affected items.

How to report a problem

1. Open the app → Profile → Help & Support, or email official.quikio@gmail.com.
2. Share your order number, what went wrong and a photo if possible.
3. We will reply within 24 hours and update you on your refund.