Information we collect
- Account details: your name, mobile number and email (if you add one).
- Delivery details: delivery address, pincode and the name and phone number for delivery.
- Location: your device’s location (latitude and longitude) when you use the app, so we can show nearby restaurants, calculate distance-based prices and deliver your order.
- Order details: items, amounts, coupons, notes, order status and history.
- Payment details: payment ID and status from Razorpay. We do not collect or store your card, UPI PIN or bank login.
- Device & usage: app version, device type, crash logs and basic usage data to fix problems and improve the app.
- Messages: anything you send us through support, email, WhatsApp or our contact form.
How we use your information
- To create your account, take your order, collect payment and deliver your food.
- To show restaurants and prices for your location and send order updates (including the delivery OTP).
- To provide customer support, process refunds and prevent fraud or misuse.
- To improve the app, fix bugs and understand what features people use.
- To send offers and updates — only if you choose to receive them. You can opt out at any time.
Who we share it with
We never sell your personal data. We share only what is needed:
- Restaurant Partners — the items you ordered and any notes, so they can prepare your food.
- Delivery partners — your name, delivery address, location and phone number, so they can reach you.
- Razorpay — to process online payments securely.
- Service providers — hosting, email and analytics providers who work for us under confidentiality.
- Authorities — when required by law or to protect the safety of our users.
Location permission
The app asks for location access to find restaurants near you and deliver to where you are. You can turn location off in your phone settings at any time, but ordering may not work without it. We do not track your location in the background when the app is closed.
How we protect your data
We use secure (HTTPS) connections, access controls and trusted service providers to protect your information. No system is 100% secure, so please keep your login and OTPs private.
How long we keep it
We keep your account and order information while your account is active and for as long as needed for accounting, tax and legal reasons. After that we delete or anonymise it.
Your choices & rights
- See and update your profile details in the app.
- Ask us for a copy of your data, or ask us to correct or delete it.
- Opt out of promotional messages.
- Delete your account by contacting us at official.quikio@gmail.com. Some order records may be kept where the law requires.
Children
QuiKio is not meant for children under 13, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date above, and tell you in the app if the changes are important.
Grievance officer & contact
For privacy questions, requests or complaints, contact our Grievance Officer:
QuiKio
Kolaghat, Purba Medinipur, West Bengal, India
Email: official.quikio@gmail.com
Phone: +91 62949 96381
We aim to respond within 30 days.