How can we help?
Quick answers about ordering, payments, delivery and refunds.
Ordering
How do I place an order?
Download the QuiKio app, allow location, pick a restaurant, add dishes to your cart and tap Checkout. Choose online payment or Cash on Delivery and you’re done.
What are your ordering hours?
We take orders every day from 10 AM – 11 PM. Outside these hours the app shows a message and you can order once we open.
Can I order from more than one restaurant at a time?
Not right now. One order can have dishes from one restaurant only. Complete your order first, then start a new one from another restaurant.
Can I choose a different delivery location?
Right now you can order only from your current location. Choosing another location is coming soon.
Payments
Which payment methods can I use?
UPI, debit/credit cards, net banking and wallets through Razorpay. Cash on Delivery is available for eligible accounts.
Is online payment safe?
Yes. Payments are handled by Razorpay, a PCI-DSS compliant gateway. QuiKio never sees or stores your card or UPI details.
Why is a dish priced a little higher sometimes?
For restaurants that are farther from you, a small distance charge is added to the dish price. You always see the final price before you pay.
What charges are on my bill?
Item total, delivery charge, platform fee and GST as shown in Bill Details. Cash on Delivery has a small extra convenience fee.
Delivery & Tracking
How long does delivery take?
Most orders arrive in about 20 minutes. You’ll see a live countdown once your order is out for delivery.
How do I track my order?
Open Orders in the app and tap your order. You’ll see each step — placed, confirmed, out for delivery, delivered — and can call the rider.
What is the delivery OTP?
When your order is out for delivery, a 4-digit OTP shows in the app. Share it with the rider only when you receive your food.
Cancellations & Refunds
Can I cancel my order?
You can ask to cancel before the restaurant starts preparing. Go to Profile → Help & Support in the app as soon as possible.
How do refunds work?
Approved refunds go back to your original payment method in 5–7 working days. See our Refund Policy.
Something was missing or wrong. What do I do?
Contact us within 24 hours with your order number and a photo. We’ll sort it out quickly.
App & Account
Where do I get help inside the app?
Go to Profile → Help & Support for order help, and Profile → Contact App Developer for technical issues.
Is the app available on iPhone?
The Android app is live on Google Play. The iPhone app is coming soon.
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